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If you have had any issues with using coupons at CVS lately, this email is about the best I have seen as far as detailing out coupon issues and having a corporate answer for it.
I have removed the original person who asked the question but the remainder of the email is an untouched copy of their response.
From: Store Comments [mailto:StoreComments@cvs.com]
Sent: Friday, January 08, 2010 1:31 PM
To:
Subject: CVS/pharmacy Response 08300079
CVS/pharmacy®
Dear ,
Thank you for your e-mail regarding CVS/pharmacy coupon policy. I do apologize that each CVS/pharmacy you go to tells you something different.
Our registers are set to allow one CVS coupon and one manufacturer coupon per item. However, the staff should be allowing customers to use Extra Bucks in combination with other CVS coupons since these are coupons you have “earned.”
In addition, they should be allowing the use of one “offer at the register” coupon which would be an open offer of $3 off of $15 or a certain dollar amount off of a specific item. Since our registers are programmed to only accept two coupons (one CVS, one manufacturer) per item if the number of coupons exceed the items purchased a member of management will need to assist the cashier in processing the coupons.
CVS/pharmacy will accept coupons printed from the Internet. They must have a legible barcode that scans at the register. If the coupon does not scan at the register, the cashier should politely inform you that we are unable to accept your coupon. We do not allow manual overrides at the register for coupons printed from the Internet. CVS/pharmacy will not accept offers printed from unauthorized internet postings or reproductions, copies, or facsimiles.
When an item is on sale for buy one, get one free and the customer has a buy one get one free coupon for that same product, the coupon will be accepted and both items will essentially become free (plus any applicable sales tax).
Also, two manufacturer coupons can be used on a buy one get one free purchase as long as two items are scanned at the register. The system logic sees two items scanned and will allow two coupons.
I have already notified the District Manager of that area concerning this matter and he will be speaking with the Store Manager and staff directly about the coupon policy.
Again, thank you for contacting us. I hope this is helpful. We value your patronage and look forward to serving you again soon.
Sincerely,
Kerri
CVS/pharmacy
Customer Relations
08300079
Earn 2% back on almost everything with the ExtraCare card in the store and on CVS.com. Log onto www.cvs.com for details.
It’s like free CVS money!
I’d say that about answers all the questions I always get. Thanks Kerri for being so helpful!
